Valkyrie Armstrong: Government agencies should be more like Disney World

A Disney-like attitude toward customer service can make government easier to work with.

(John Raoux | AP photo) In this Jan. 9, 2019, photo, guests watch a show near a statue of Walt Disney and Micky Mouse in front of the Cinderella Castle at the Magic Kingdom at Walt Disney World in Lake Buena Vista, Fla.

Valkyrie Armstrong: Government agencies should be more like Disney World

A Disney-like attitude toward customer service can make government easier to work with.

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