Supporting Subscribers and Basic Subscription FAQs


Do I need a subscription to read Salt Lake Tribune content?

Visitors to sltrib.com can view 7 different articles (including opinion columns, comments pages and multimedia features) each month for free. Access to our homepage, section pages, podcasts and obituaries is unrestricted.

I want to learn more about The New York Times offer

What do I get with my digital subscription?

Supporting Subscribers receive unlimited access to all content on www.sltrib.com and to The Tribune’s mobile app. They also receive advance invitations to Tribune events, our weekly Top Stories newsletter and an enamel pin created by Tribune cartoonist Pat Bagley. A portion of the subscription is also tax deductible.

This does not include print newspaper delivery.

For a limited time, Annual Supporting Subscribers receive a free year’s digital access to The New York Times

Basic subscriptions receive unlimited access to all content on www.sltrib.com, The Tribune’s mobile app and the weekday Top Stories email.

This does not include print newspaper delivery.

I have a basic digital subscription. What does this mean for me?

Thank you for subscribing! You have access to all the content on www.sltrib.com and on our app. Your digital subscription is not tax deductible.

I am a Supporting Subscriber. What does this mean for me?

Thank you for supporting our nonprofit mission! In addition to full access, keep your eyes on your inbox for exclusive invites to Tribune events. A portion of your subscription is tax deductible. If you did not receive an email with the amount that is deductible, please contact Tim Fitzpatrick, fitz@sltrib.com.

How much does a digital subscription cost?

Basic digital subscriptions are just $1 for the first month, and $7.99 afterward.

Print subscribers can become digital subscribers free of charge as long as they maintain their print subscriptions

Supporting Subscribers have two monthly options: $15 or $25 a month.

Can I buy an annual subscription?

Yes. Basic annual subscriptions cost $79.90 — a savings of $15.98.

Supporting subscriber annual subscriptions are $150.

I already have a print subscription. Do I get free digital access?

Yes, but you’ll need to sign up at sltrib.com/free.

How can I upgrade my subscription?

To upgrade to become a Supporting Subscriber, go to sltrib.com/my account and click on the blue upgrade button. and click on the blue upgrade button. You will see the upgrade options available to you. When you have made your selection you’ll see what you will be charged. Then click submit, and know that you are part of the future of local journalism. (Only annual Supporting Subscribers are eligible for digital access to The New York Times.)

Can I use my print-subscription account to log in to sltrib.com?

No, you will have to create a new account to log in to sltrib.com.

I already have a subscription to the e-edition through Utah Media Group. Can I also access sltrib.com through this subscription?

No. The e-edition, sold through Utah Media Group for several years, is separate from sltrib.com and provides access to a readable digital replica of the day’s paper. It does not connect to sltrib.com subscriptions.

Does my sltrib.com subscription give me access to the red app that hosts the e-edition, or digital replica?

No. You must have a subscription for it through Utah Media Group.

How am I charged?

Annual subscriptions will be charged once a year, beginning with your first signup.

Monthly subscriptions will be charged once a month on the same calendar day. (For example, subscribers who sign up on the 15th of the month will be renewed every 15th of the month.)

You may cancel at any time, but we do not give refunds.
Your sltrib.com access will continue until the end of your current billing period.

How can I use my subscription on my other devices?

Subscribers will establish a unique username and password that can be used to register on any computer, tablet or phone.

How many devices am I allowed to use?

You may use your username and password on up to five devices.

Can I use an ad blocker on sltrib.com?

Subscribers are allowed to leave their ad blockers on while they're reading sltrib.com. Non-subscribers must turn off their ad blockers to read sltrib.com pages. (Note: Salt Lake Tribune obituaries are hosted on Legacy.com, which has its own rules on ad blockers.)

What pages count in the 7 free pages allowed each month?

Only article and comments pages count against the 7-page limit. Each article or comments page counts just once toward the limit and may be visited multiple times. The homepage, section pages and search pages are always open to all readers.

Do obituaries count in the 7 pages?

No. Salt Lake Tribune obituaries are always open to all readers. (Note: Salt Lake Tribune obituaries are hosted on Legacy.com, which has its own rules on ad blockers.)

When does the monthly 7-story meter reset?

Non-subscribers get up to 7 free articles within any one-month period, and the monthly meter starts on their first visit to an article or comments page on sltrib.com. If the first visit was on the fifth day of the month, for instance, they would have access to six more until the fifth day of the next month, when the meter will reset.

Do I need a subscription to comment on articles?

No, but comments pages count toward the 7-pages-per-month free limit.

How do I cancel?

Visit sltrib.com/my-account or, on any sltrib.com page, click on “Account” on the top-right corner of the page. (You must be signed in to see "Account".) In addition to canceling, you may also view your billing history, change your password and update your credit card through this page.

You may also send an email to subscribe@sltrib.com from the email address associated with your account indicating that you want to cancel. All cancellations will be confirmed via email. We do not give refunds.

You may cancel at any time, but your unlimited access will end when you cancel. If you want to continue to have access until the end of your billing period, you can choose to turn off the auto-renewal on your account. Then your access will continue until the end of your current billing period, and your card will not be charged again.

If I cancel my print subscription can I still access my digital subscription?

Upon canceling a print subscription, you must re-subscribe to digital.

How do I cancel or change my subscription on the iOS or Android app?

When a subscription is done through the app, it must be change or cancelled on the respective Operating System.

In iOS/Apple, you will find the instructions online at Apple Support.

In Android/Google Play, you will find the instructions at Google Play Help.

What do I do if I forget my password

In the lower right corner of the sign in screen, there is a button labeled “I forgot my password.” Click it, and you can enter the email address for your account. We will send you an email with instructions for creating a new password.

I have a question about digital subscriptions, but it’s not answered here.

Email subscribe@sltrib.com or call 801-257-8710. The number is not staffed, but we will return your call.

I want to show my support! Where can I make a donation?

Thank you! We welcome tax-deductible donations of any amount. You can either send a check, or give online here. The address is The Salt Lake Tribune, Inc., 90 S. 400 West, Suite 700, Salt Lake City, Utah, 84111. To make a donation from a charitable fund, please use the tax ID number 84-1878709.

FAQ for New York Times Access

How do I get The New York Times digital access with my Salt Lake Tribune subscription?

All new Salt Lake Tribune Annual Supporting Subscribers who sign up after Aug. 1, 2020, will receive one year of digital access to The New York Times for free. Each new Annual Supporting Subscriber will get a promotional code and instructions by email within 1-3 business days. The Tribune has a limited amount of these promotional codes, so subscribe now. This offer will end when the limited number of codes are distributed, no later than Jan. 31, 2021.

I have a basic subscription or I am a monthly Supporting Subscriber. Am I eligible for The New York Times offer?

Yes, to receive The New York Times offer go to sltrib.com/my-account and select Upgrade. Select the Annual Supporting Subscriber offer for $150 and complete your upgrade. You will then receive an email with your promo code within 1-3 business days.

I’m a print subscriber, how can I get this offer?

The offer is only available to Annual Supporting Subscribers. If you would like to become an Annual Supporting Subscriber go to sltrib.com/my-account to cancel your free digital access, then sign up as an Annual Supporting Subscriber at sltrib.com/support.

I already have an account through Google Play or Apple, can I add this?

No, unfortunately this offer or upgrade is only available to subscribers who subscribe through sltrib.com/support.

I already have a New York Times digital subscription. Can I add this free year onto my current subscription?

This promotion is only open to new nytimes.com subscribers. However, access codes are fully transferable and can be given as gifts.

How many promo codes can I redeem?

Only one promo code may be redeemed per person.

How long do I have to redeem my promo code?

All promo codes must be redeemed no later than Jan. 31, 2022.

I lost my promo code; how do I get another?

Lost promo codes cannot be replaced and cannot be emailed a second time.

I’m an Annual Supporting Subscriber already, am I eligible for this New York Times offer?

This offer is only available to Annual Supporting Subscribers who signed up after Aug. 4, 2020.

I am a donor, am I eligible?

Thank you for donating to The Tribune. This offer is only available to Annual Supporting Subscribers who signed up after Aug. 4, 2020. To become an Annual Supporting Subscriber, sign up at sltrib.com/support.

What is included with my Basic Digital Access to The New York Times?

Basic Digital Access includes:
– Unlimited Articles: Access independent journalism via nytimes.com and the nytimes app.
– Exclusive Content: Enjoy subscriber-only features, previews, newsletters and more.

Will I have to give The New York Times my credit card information?

Participating in the offer will not require a credit card; however, nytimes.com registration is required.

How do I get a refund?

Due to the nature of this offer, you may cancel your subscription at any time, but no refunds will be given.

I subscribe to The New York Times, can I get access to The Salt Lake Tribune for free?

No, this offer only works if you subscribe to The Salt Lake Tribune.

What else do I receive as an Annual Supporting Subscriber?

  • Unlimited digital access to SLTrib.com for one year
  • $70.10 of the payment amount is tax deductible
  • A Pat Bagley enamel pin
  • Advance invitations to events
  • Our Top Stories weekday newsletter
  • A quarterly newsletter just for supporters
  • A login that can be shared on up to 5 devices for family access

I have a question not answered here.

Please email subscribe@sltrib.com for more information or specific requests.

Terms of Service

This promotional trial offer is for new subscribers only. Your code will give you a free Basic Digital Access Subscription to The New York Times for one year with no commitment required. The code has no cash or other redemption value and must be redeemed by 01/31/2022. Lost codes cannot be replaced. Your free trial is a no-obligation offer. Nevertheless, if you choose to subscribe during your free trial, you will be required to provide payment details. Your paid subscription will then automatically begin immediately following the end of your free trial and will continue until you cancel. Your payment method will automatically be charged in advance every 4 weeks (28 days) for weekly offers or every 30 days for monthly offers. You will be charged the introductory-offer rate for the introductory period, and the standard rate thereafter, as indicated at the point of sale. All subscriptions renew automatically. You can cancel anytime. Mobile apps are not supported on all devices. Other restrictions and taxes may apply. Offers and pricing are subject to change without notice.