Note to readers • This article discusses self-harm. If you or people you know are at risk of self-harm, call or text 988 to reach the Suicide & Crisis Lifeline for 24-hour support.

Utah’s licensing agency has placed emergency restrictions on a Saratoga Springs treatment center, after a teen who was supposed to be under constant one-on-one supervision left the facility and harmed themselves with a knife obtained at a nearby grocery store.

The Utah Department of Health and Human Services, in a letter to New Haven’s Parks House campus, said the teen had a history of self-harm and suicide attempts and was required to have one-on-one supervision.

Instead, the teen was able to leave the facility, stop at a nearby home to grab a towel and water, then run into a grocery store, where they obtained a knife and harmed themselves in front of a staff member who had caught up to them, the letter says. The teen’s injuries required surgery, officials said.

State licensing officials said they received a complaint and a critical incident report about what happened on July 2, before imposing temporary emergency restrictions on the facility’s license.

[Related: Utah officials order Provo Canyon School’s girls program to close by August]

New Haven said in a statement it was notified of the restrictions last week and is “cooperating” with the state’s investigation. The treatment center said it could not comment on specific patients or cases.

“Ensuring the safety and security of our residents is our highest priority,” New Haven said in the statement, adding that it welcomed state inspectors for an unannounced visit Monday and would continue providing any information needed for their review.

Until Aug. 1 when the restrictions are lifted, New Haven’s Parks House campus cannot admit new clients, according to the letter. The facility will also face increased state monitoring and inspections — each carrying a fee of about $400 — and must immediately retrain staff on the safe supervision of clients.

New Haven operates campuses in Saratoga Springs and Spanish Fork. According to its website, it is a residential treatment center and boarding school for girls ages 13 to 18. Parks House is the larger of the two campuses, with a licensed capacity of 50 day-treatment clients and 21 residential clients.

The Saratoga Springs campus has faced state discipline before. In March, regulators cited the facility for failing to provide required line-of-sight checks every 15 minutes after a teen left the campus unnoticed, according to the Office of Licensing and Background Checks’ provider lookup tool. The facility was fined $500.

Parks House is one of six residential treatment centers operated by New Haven, according to the state’s provider lookup tool. The other five — Anthony House, Nightingale House, Roosevelt House, Sacajawea House and Teresa House — have no substantiated complaints or citations listed in the three years of licensing records available online.