Digital subscriptions FAQ

Digital subscriptions FAQ

Do I need a subscription to read Salt Lake Tribune content?<br>Visitors to sltrib.com can view 7 different articles (including opinion columns, comments pages and multimedia features) per month for free. Access to our homepage, section pages, podcasts and obituaries is unrestricted.

Can I use an ad blocker on sltrib.com?

Subscribers are allowed to leave their ad blockers on while they're reading sltrib.com. Non-subscribers must turn off their ad blockers to read sltrib.com pages. (Note: Salt Lake Tribune obituaries are hosted on a third-party site, Legacy.com, which has its own rules on ad blockers.)

What do I get with my digital subscription?<br>Digital subscribers receive unlimited access to all content on www.sltrib.com and to The Tribune’s mobile app. They also are invited to Tribune-sponsored events.<br>The Digital Unlimited subscription does not include Tribune newspaper delivery.

How much does a digital subscription cost?<br>All Digital Unlimited subscriptions are 99 cents for the first month, and $7.99 afterward.<br>Existing print subscribers can become digital subscribers free of charge as long as they maintain their print subscriptions.

Can I buy an annual subscription?<br>Yes. Digital Unlimited annual subscriptions cost $79.90 — a savings of $15.98.

I already have a print subscription. Do I get free digital access?<br>Yes, but you’ll need to sign up at sltrib.com/subscribe.

Can I use my print-subscription account to log in to sltrib.com?<br>No, you will have to create a new account to log in to sltrib.com.

I already have a subscription to the Electronic Edition through Utah Media Group. Can I also access sltrib.com through this subscription?<br>No. The Electronic Edition, sold through Utah Media Group for several years, is separate from sltrib.com and provides access to a readable digital replica of the day’s paper. It does not connect to sltrib.com subscriptions.

Does my sltrib.com subscription give me access to the Digital Replica app?<br>No. You must have a subscription for it through Utah Media Group.

How am I charged?<br>Annual subscriptions will be charged once a year, beginning with your first signup.<br>Monthly subscriptions will be charged once a month on the same calendar day. (For example, subscribers who sign up on the 15th of the month will be renewed every 15th of the month.)<br>You may cancel at any time, but we do not give refunds. Your sltrib.com access will continue until the end of your current billing period.

How do I cancel or change my subscription on the iOS or Android app?

When a subscription is done through the app, it must be change or cancelled on the respective Operating System.
In iOS/Apple, you will find the instructions at https://support.apple.com/en-us/HT202039. You may contact Apple Store support here.
In Android/Google Play, you will find the instructions at https://support.google.com/googleplay/answer/7018481.

How do I cancel?<br>Visit sltrib.com/my-account or, on any sltrib.com page, click on “Account” on the top-right corner of the page. (You must be signed in.) In addition to canceling, you may also view your billing history, change your password and update your credit card through this page.<br>You may also send an email to subscribe@sltrib.com from the email address associated with your account indicating that you want to cancel. All cancellations will be confirmed via email. We do not give refunds.<br>You may cancel at any time, but your unlimited access will end when you cancel. If you want to continue to have access until the end of your billing period, you can choose to turn off the auto-renewal on your account. Then your access will continue until the end of your current billing period, and your card will not be charged again.

If I cancel my print subscription, can I still access my digital subscription?<br>Upon canceling a print subscription, you must re-subscribe to our Digital Unlimited subscription at a rate of $7.99 per month.

How can I use my subscription on my other devices?<br>Subscribers will establish a unique username and password that can be used to register on any computer, tablet or phone.

How many devices am I allowed to use?<br>You may use your username and password on up to five devices.

What pages count in the 7 free pages allowed each month?<br>Only article and comments pages count against the 7-page limit. Each article or comments page counts just once toward the limit and may be visited multiple times. The home page, section pages and search pages are always open to all readers.

Do obituaries count in the 7 pages?<br>No. Salt Lake Tribune obituaries are always open to all readers. (Note: Salt Lake Tribune obituaries are hosted on a third-party site, Legacy.com, which has its own rules on ad blockers.)

When does the monthly 7-story meter reset?<br>Non-subscribers get up to 7 free articles within any one-month period, and their monthly meter starts on their first visit to an article or comments page on sltrib.com. If their first visit was on the fifth day of the month, for instance, they would have access to six more until the fifth day of the next month, when the meter will reset.

Do I need a subscription to comment on articles?<br>No, but comments pages count toward the 7-pages-per-month free limit.

What do I do if I forgot my password?<br>In the lower right corner of the login screen, there is a button labeled “I forgot my password.” Click it, and you can enter the email address for your account. We will send you an email with instructions for creating a new password.

I have a question about digital subscriptions, but it’s not answered here.<br>Email subscribe@sltrib.com or call 801-257-8710. The number is not staffed, but we will return your call.

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