Some fled the ferry, including the captain, but not all. At least seven of the 29 crew members are missing or dead, and several of those who survived stayed on or near the ship to help passengers.
"His last words were, 'I'm on my way to save the kids,'" Ahn So-hyun told reporters of what her husband, missing crew member Yang Dae-hong, told her by cellphone as the ship began to sink Wednesday. He was referring to the 323 high school students on the ferry, which was carrying a total of 476 people.
More than 100 people are confirmed dead and nearly 200 more are still missing. Relatives, as well as many other South Koreans, are enraged, lashing out at what they see as a botched rescue operation and, most vehemently, at the captain. He and two crew members have been arrested, accused of negligence and abandoning people in need. Six other crew members have been detained — two of them on Tuesday — though prosecutors have yet to obtain arrest warrants for them.
Captain Lee Joon-seok told passengers to stay in their cabins as the ferry listed and filled with water, then took at least half an hour to order an evacuation and apparently escaped on one of the first rescue boats.
But passengers recall moments of quiet bravery from the crew.
Passenger Koo Bon-hee, 36, told The Associated Press that there were not enough life jackets for everyone in the area on the third floor where he and others waited. So crew members — two men and two women — didn't wear any so that all the passengers could have one.
One of the first bodies recovered after the ferry sank was 22-year-old crew member Park Ji-young, who helped students evacuate until the last minute, even though she wasn't wearing a life vest, South Korean media reported. Witnesses told Yonhap news agency that she told students that crew members must stay on the ship until everyone else leaves, and that she would follow them after helping passengers.
Crew members describe a rending dilemma as the ship went down. The late evacuation order meant that by the time the crew got off the bridge, the tilt of the ship was so great they could barely walk, let alone rescue passengers. Should they flee the sinking ship or risk their lives to save others trapped below?
Oh Yong-seok, a 57-year-old helmsman, said he and four crew members worked from nearby boats to smash windows on the sinking ferry, dragging six passengers stuck in cabins to safety.
Oh said that a first mate — who is detained — used his knowledge of the ship's layout to help direct rescuers as they worked to pull passengers off onto rescue boats. He said he and his colleagues remained at sea trying to help until an official who appeared to be from the coast guard asked them to head to land.
His eyes welling with tears, Oh said it breaks his heart to watch news of rescue attempts from a hospital room, where he's being treated for an injury to his foot. He's tormented over the likely deaths of children who are about the same age as his own.
"We did hard work, but no media are talking about that," he said. "Instead, they say all crew members fled."
Yang, the missing crew member, was dedicated to his job, said friend Lee Joung-hwa, a celebrity manager who met Yang six years ago on the ferry during an event she had organized there.
"He was the type of guy who cared for the customers of the ferries from the moment they stepped on board," Lee said in an interview at the gymnasium in Jindo. She traveled there out of concern for her friend.
Some crew members said they feel they cannot discuss their efforts to help because the public is so enraged.
One crew member under investigation, an engineer, locked himself in a hotel room in Mokpo on Monday after telling fellow crew members that he would kill himself, senior prosecutor Ahn Sang-don said. Police found a rope when they entered the room, but the engineer appeared to be unhurt, Ahn said.