"Working together on these things, hotels can be reasonable about it," Callahan said. "As long as they understand it, they'll probably do the right thing in most cases."
But NENA officials said some requirements are needed for all businesses that serve guests.
"The brand knowledge of 911 is one of the highest in the world," said Ty Wooten, the group's education director. "When you put anything or do anything that requires someone to do something other than dialing 911, it lends itself to potential problems."
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