Quantcast
Get breaking news alerts via email

Click here to manage your alerts
(Scott Sommerdorf | Tribune file photo) Passengers disembark from a TRAX train stopped at the West Valley Central Station on the newly opened green line in August 2011. Ridership numbers on that line have thus far risen to only 80 percent of UTA's projections.
UTA's Hive Pass sales are far below expectations
Hive card » UTA may pull the plug on the discounted, SLC-only program.
First Published Jul 04 2014 01:01 am • Last Updated Jul 07 2014 04:58 pm

Officials hoped Salt Lake City residents would help reduce air pollution and traffic by flocking to buy new experimental, annual transit passes offered just to them at a steep discount.

But sales of that $360 Hive Pass are underwhelming — about a third of what was expected. Just 2,008 sold as of Monday, instead of the hoped-for 6,000 or more.

Join the Discussion
Post a Comment

"We have experimented with the first-ever residential pass program in the United States. And I would say that it may not survive," Utah Transit Authority chief Michael Allegra lamented during a meeting with bus operators at the end of May.

The Salt Lake Tribune recently watched a video of the discussion, accessed through a state open-records law request. But Allegra is backing away from that grim assessment now.

"I am optimistic the program has gained momentum since I made my comments in the meeting more than a month ago," he said in an email to The Tribune.

But city and UTA officials acknowledge poor sales while saying they are working to improve them. City officials are also encouraging UTA to give the program more time before pulling the plug.

It matters to people outside Salt Lake City, too, because Allegra says, "This is a pilot program and the future of similar programs depends on the [success of the] Hive Pass."

The pass is good for unlimited rides on TRAX, FrontRunner, UTA buses and the Sugar House streetcar. Similar all-access passes normally sell for $198 a month, or $2,376 a year. So city residents are offered more than a $2,000 annual discount.

The $360 is what UTA charges the city for each pass, so the city is passing them to residents at its cost. The city also budgeted another $108,000 a year for administration of the program, said City Council Chairman Charlie Luke.

Residents can, if they wish, purchase passes through monthly installments on utility bills. The pass is good for a year from the first time they "tap on" electronic readers.


story continues below
story continues below

Research into those who have bought passes shows they tend already to use UTA, or used similar passes previously, said Art Raymond, spokesman for Mayor Ralph Becker.

However, "We also have lots of people in Salt Lake City who literally have never experienced transit at any level," Raymond said.

"It’s an enormous leap to get somebody who’s never been on a bus or train to commit to a year’s pass. Even at the very discounted rate we’re able to offer, it’s still $360, which we all recognize is not an inconsequential amount."

Raymond said UTA helped address that by "providing some free short-term passes that we’ve incorporated into our bigger marketing efforts" by giving people a taste of transit.

The city is not accustomed to selling such a product itself, Raymond said, so it teamed with UTA to work on advertising and marketing. Bus operators in the video with Allegra, however, complained many of their city riders still never have heard of the Hive pass.

The current contract allow pass sales only through August, when an initial six-month trial is scheduled to end.

But the city is negotiating with UTA to extend that window.

"We’ve just brought a new marketing contractor on board to help the really concentrated effort to close out our sales effort," Raymond said, adding, "Six months may not be a really worthy vetting of the potential success of this."

Luke said the city still has high hopes for the program.

"I would hate to see us cut the legs out from under it before we really have the chance to see how popular it can be," the council chairman said, noting efforts to "streamline the program and make it easier to purchase" passes.

Meanwhile, Allegra said, UTA will do all it can to boost the program in the short term with a "summer push to continue generating awareness and interest."

Next Page >


Copyright 2014 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Top Reader Comments Read All Comments Post a Comment
Click here to read all comments   Click here to post a comment


About Reader Comments


Reader comments on sltrib.com are the opinions of the writer, not The Salt Lake Tribune. We will delete comments containing obscenities, personal attacks and inappropriate or offensive remarks. Flagrant or repeat violators will be banned. If you see an objectionable comment, please alert us by clicking the arrow on the upper right side of the comment and selecting "Flag comment as inappropriate". If you've recently registered with Disqus or aren't seeing your comments immediately, you may need to verify your email address. To do so, visit disqus.com/account.
See more about comments here.
Staying Connected
Videos
Jobs
Contests and Promotions
  • Search Obituaries
  • Place an Obituary

  • Search Cars
  • Search Homes
  • Search Jobs
  • Search Marketplace
  • Search Legal Notices

  • Other Services
  • Advertise With Us
  • Subscribe to the Newspaper
  • Access your e-Edition
  • Frequently Asked Questions
  • Contact a newsroom staff member
  • Access the Trib Archives
  • Privacy Policy
  • Missing your paper? Need to place your paper on vacation hold? For this and any other subscription related needs, click here or call 801.204.6100.