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Not ‘tapping off’ passes wreaks havoc with UTA planning

When riders skip mandatory sign out, it’s harder for agency to adjust routes.

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"We negotiate each year for a price [for that transportation] with UTA. It is to both our benefit and theirs to find out exactly how many people are riding," he said.

Even though a quarter of pass holders still are not tapping off, Van Wie said, "We’re happy it’s as high as it is." He said he believes the three-quarters who do tap off "understand that it helps us improve our service and make needed adjustments. That benefits them, so I think a lot of folks just get it."

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