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Letter: Loyalty to paper gets you nothing
This is an archived article that was published on sltrib.com in 2013, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.

I have to agree with the opinions expressed in Dave Clifton's letter of Nov. 16: "Trib print subscribers treated as second-class." I too am a long time print subscriber who is beyond frustrated with delivery service. I too have called to report wet papers and am offered a credit which is nice but does not solve the problem.

The last time it happened, the day before Mr. Clifton's letter appeared, I asked to speak to a supervisor and told him that I wanted a replacement paper even if it was a few minutes after the cut off time of 8 a.m. He said he would try to make that happen. I never received a paper.

I also wanted his assurance that in future the plastic bag would be tied closed on inclement days. He suggested an additional measure: porch delivery. I thought things were looking up. Obviously porch delivery was a pipe dream.

The paper continues to arrive on the driveway. Last Monday my paper arrived with no bag at all despite drizzle. Today there was a bag, still not tied, not on the porch. A third of the newspaper is wet. I join Mr. Clifton in asking MediaOne to improve its service for loyal print subscribers.

Jane Hacking

Salt Lake City

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