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Letter: No surprise Version 1 of ACA website has glitches
This is an archived article that was published on sltrib.com in 2013, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.

OK, the initial version of the ACA website's functioning has been less than stellar. What a surprise, version 1 of something didn't work as planned? But does this have anything to do with the new health care plan itself and its admirable goal to reform America's long-standing broken health-care non-system?

Does anyone remember Microsoft Windows 8? While thousands rushed to buy it, quite a few knew the problems inherent with a new version of nearly any software and simply delayed a bit, until what we know as Service Pack 1 came out repairing 90 percent of the problems, leaving 10 percent to be fixed by SP2, and 1 percent by SP3. Then we will get the next major release, and the cycle begins again.

But we didn't reflexively "round file" the basic objectives of the software program itself because it had software glitches.

The future of the new health-care system begins with the 20-somethings — and who more than this generation understands the reality of the software perfection cycle.

Jeff Clawson, M.D.

Salt Lake City

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