We are aware that this is, in the great scheme of things, not a very life-shattering issue. However, this is the second year that, as locals, we have not been treated well by Sundance Institute.
This year, we eagerly signed up to get our Locals-Only passes. We even set our alarms. At the designated time, we ran to the computer, signed in, and noted that, as a couple, we could not purchase two Locals-Only passes at $400 each. We called Sundance and were told to purchase one pass, then sign up for the second pass the next day and that we could cancel the first if we couldn’t get the second. We signed in today and found, to our frustration, that the Locals-Only passes were sold out!
We called Sundance again. The person on the phone implied, "Oh well," and charged us 20 percent to cancel the first order and a $30 nonrefundable fee for the first purchase.
We have to pay $100 for the privilege of not being able to get two passes.
Two lessons here; 1) being a local doesn’t give you any advantage and 2) read the fine print.
Sheryl and Michael Ginsberg
Salt Lake City
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