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Why reward bad service?

Published July 18, 2013 1:01 am

This is an archived article that was published on sltrib.com in 2013, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.

Re: "UTA's wrong route" (Our View, July 11):

I was interested to learn that the UTA behaves like a private business beholden to stockholders and managers. As a public agency, it is supposed to serve taxpayers and its ridership, not hand exorbitant salaries and bonuses to its executives.

I don't believe UTA serves the common folk.

Routes and stops are changed without notice. It used to take me a half hour to get from the Avenues to Salt Lake Community College's South City Campus. Now, it's a 45-minute trip, with longer walks to the State Street bus stop. If the fares go up again, I'll find other transportation.

Bus stops are in the middle of the block instead of at intersections. Plows leave high banks of snow and riders must mount them to board or exit the bus. The bus stops are usually filthy, with the exception of the Temple Square area, and there are overflowing trash bins and urine inside shelters.

It is unacceptable for UTA executives to reap $300,000 in bonuses they don't deserve because they don't care to satisfy the public.

Mary C. Barnes

Salt Lake City