< Previous Page
He tried again several times on Thursday, morning and night, and would make some headway only to get bumped off. He called the 1-800 number and hung up after spending 11 minutes on hold. Live chat operators on the website encouraged him to keep trying, but couldn’t answer his questions.
But Saturday brought success.
Need help enrolling?
There are several options for those who need help shopping the Affordable Care Act’s online health exchange:
Online chat at healthcare.gov
Toll-free call center at 1-800-318-2596
Go to www.takecareutah.org or call 211 to find the nearest trained navigator
Find a certified insurance broker near you at bit.ly/brokerfind
Calculate your subsidy
The new online marketplace at healthcare.gov was designed to allow shoppers to find out whether they qualify for subsidies, receive them and apply them toward the cost of premiums.
Those having trouble using the site can get an estimate using an online calculator from the Henry J. Kaiser Family Foundation here: http://kff.org/interactive/subsidy-calculator/
Americans who qualify for subsidies earn between 100 percent and 400 percent of the federal poverty level. In that window, individuals earn between about $11,000 and $44,000, and a family of four has an income between $33,000 and $92,000.
"Each person in the family requires about a page of information, stuff like birth dates and income," he said. "It immediately told us what our tax credits would be and asked if we wanted to apply the money directly to the premium or take it at the end of the year."
Sherburne surveyed 38 different plans, and picked five for closer comparison.
"A link pops up and you can click it to compare the premium, deductibles and co-pay and yearly maximum out of pocket costs," he said. "We found a high deductible plan that would have cost us $5 a month after tax credits."
Sherbrune finally settled on a silver-level plan with the right set of benefits. "We didn’t need stuff like pain management," he said.
He was able to click on a page where he could search to see if his sons’ pediatrician was included. "It was really slick," he said. "Once they get the bugs worked out, it will work well and bring peace of mind to a lot of people."
Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.