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It can cost an airline $6,000 an hour, plus airport landing fees, to divert the standard domestic jet, according to independent airline analyst Robert Mann.
"These costs are among the reasons why airlines ought to be arbitrating these in-flight issues instead of diverting, not to mention the significant inconvenience to all customers and possible disruption of onward connections," Mann says.
Ben Baldanza, CEO of Spirit Airlines, says that if airlines install seats that can recline, passengers should have the right to recline. Of course, Spirit and Allegiant Air are the only U.S. airlines to install seats that don’t recline.
"People should lose the emotion," Baldanza says. "We’ve never had to divert because of legroom issues."
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