Quantcast
Get breaking news alerts via email

Click here to manage your alerts
Seattle taxi drivers attend charm school classes
First Published Jul 16 2014 06:09 pm • Last Updated Jul 16 2014 06:09 pm

Seattle • Some Seattle-area taxi drivers are trying charm school as a way to improve their customer service and fight off competition from other ride services.

About 130 drivers from Yellow Cab sat in a classroom Tuesday to listen to hospitality management instructors from South Seattle College, a Seattle television station reported. The four-hour program focused on connecting with customers, leaving a good impression and dealing with complaints productively.

Join the Discussion
Post a Comment

One of the region’s major cab companies, Yellow Cab, asked the college to design the class in response to competition from smartphone app ride services like Uber and Lyft.

Cabbie Paul Cheema says he and his fellow drivers want to show customers they’re trying to make a change in the industry.

The class costs $60. Another is scheduled for Thursday, with more planned if reviews are favorable.




Copyright 2014 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Top Reader Comments Read All Comments Post a Comment
Click here to read all comments   Click here to post a comment


About Reader Comments


Reader comments on sltrib.com are the opinions of the writer, not The Salt Lake Tribune. We will delete comments containing obscenities, personal attacks and inappropriate or offensive remarks. Flagrant or repeat violators will be banned. If you see an objectionable comment, please alert us by clicking the arrow on the upper right side of the comment and selecting "Flag comment as inappropriate". If you've recently registered with Disqus or aren't seeing your comments immediately, you may need to verify your email address. To do so, visit disqus.com/account.
See more about comments here.
Staying Connected
Videos
Jobs
Contests and Promotions
  • Search Obituaries
  • Place an Obituary

  • Search Cars
  • Search Homes
  • Search Jobs
  • Search Marketplace
  • Search Legal Notices

  • Other Services
  • Advertise With Us
  • Subscribe to the Newspaper
  • Access your e-Edition
  • Frequently Asked Questions
  • Contact a newsroom staff member
  • Access the Trib Archives
  • Privacy Policy
  • Missing your paper? Need to place your paper on vacation hold? For this and any other subscription related needs, click here or call 801.204.6100.