Atlanta • UPS said the rough holiday shipping season means its fourth-quarter profit will be smaller than expected.
The package courier said on Friday that it dealt with a "an unprecedented level of online shopping that included a surge of last-minute orders." Online shopping is good for UPS, but those last-minute orders snarled its system.
The company said it "took extraordinary measures deploying additional equipment and people," including hiring 30,000 more temporary workers than originally planned. Bad weather last month also hurt results.
It delivered 31 million packages on Dec. 23, a company record. But that peak was reached six days later than UPS had expected.