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Delta Air Lines earns top honor in survey

First Published Nov 29 2013 04:34 pm • Last Updated Dec 01 2013 01:15 pm

Delta Air Lines has been ranked number one for the third straight year according to this year’s Business Travel News Annual Airline Survey.

The airline ranked first among all carriers in nine of 10 categories including value of relationships with account managers and sales representatives, quality of client communications, and Networks, Airline Partnerships and Frequencies.

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The BTN Survey is voted on by corporate travel managers, who are key influencers of business travel decisions. Other airlines surveyed included American, Southwest, United and US Airways.

The U.S. Department of Transportation recently gave Delta top-tier ratings in on-time arrivals, completion factor, baggage handling and customer complaints.

The airline, which serves more than 160 million customers each year, has spent billions of dollars to improve customer experiences since 2010. Its efforts included installation of full flat-bed seats on its widebody international aircraft, a new terminal at New York’s JFK airport, and a new International Terminal in Atlanta.

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