(AP Photo/Alan Diaz) Customer complaints about the airlines’ service and performance have risen. The Department of Transportation received 7,524 complaints about carriers in the United States in the first nine months of 2012, compared with 5,231 in the same period in 2011.

In the air, clashes grow over rules vs. rights

Safety » Crowded planes, mounting edicts raise tensions between passengers and crew members.

By SUSAN STELLIN

| The New York Times

First Published Feb 09 2013 01:01 am • Last Updated May 21 2013 11:32 pm

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