Quantcast
Get breaking news alerts via email

Click here to manage your alerts
(Al Hartmann | The Salt Lake Tribune) Trader Joe’s, which recently opened a store in Salt Lake City, was cited for its return policy, which boils down to, if you try it and don’t like it, bring it back for a full refund.
Finance expert: These stores have best return policies
Retail » Kohl’s, Macy’s, Trader Joe’s are among those singled out.
First Published Dec 26 2012 04:43 pm • Last Updated Dec 27 2012 06:11 pm

Once all the holiday presents are unwrapped, another shopping season begins, and it’s no less trying for consumers and retailers alike.

The focus shifts to finding ways to turn unwanted gifts into cash, gift cards and wished-for items, according to personal finance expert Casey Bond from www.GoBankingRates.com.

At a glance

For complete rankings

Go to http://bit.ly/W7sVNo

Join the Discussion
Post a Comment

And after surveying merchants, Bond came up with a list those who she thinks have the best (read: least painful) return policies.

"For consumers who went overboard, or simply received gifts they don’t feel they can use, understanding the intricacies of return policies makes all the difference in whether they start 2013 off on top or in debt," she said in a statement.

Here — in no particular order — are the retailers on Bond’s list:

Kohl’s • The policy is straightforward, she said. "Return any item, anytime, for any reason," says Kohl’s website. With no receipt, shoppers can still exchange merchandise for a refund, exchange or store credit. With a receipt, shoppers will get a full refund or exchange for up to a full year. After 12 months are up, items can still be exchanged or redeemed for store credit, making this one of the best return policies in retail.

Target • It promises "to attempt a return on every item purchased in our stores or on Target.com." If customers want to make a return or exchange without a receipt, they will use the debit or credit card charged to verify the purchase. Or, they may offer exchange or in-store credit with a valid ID.

Returns must be made within a 90-day window for most merchandise bought from Target. Electronics, including but not limited to computers, eReaders, cameras and video game consoles, must be returned within 30 days, although the 30-day refund period will begin on Dec. 26 for items purchased from Nov. 1 to Dec. 25, to allow time for gifts to be returned.

Costco • Because all purchases from the membership warehouse club are associated with the customer’s membership, no receipt is needed to return merchandise. Most items do not have a time limit on returns, as long as the item is in its original packaging and condition. Shoppers should note, however, that electronics have a limited return window of 90 days.

The other stores that Bond singled out for their policies were Macy’s (six months to make a return), Nordstrom (no time limit on returns), REI (bring it back anytime for any reason), L.L. Bean ("Guaranteed to Last" means bring back anything, anytime, no matter the condition), Trader Joe’s (if you try it and don’t like it, bring it back for a full refund), Whole Foods (bring it back even if its opened or used) and Zappos (365 days to send it back, and shipping is free).


story continues below
story continues below



Copyright 2014 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Top Reader Comments Read All Comments Post a Comment
Click here to read all comments   Click here to post a comment


About Reader Comments


Reader comments on sltrib.com are the opinions of the writer, not The Salt Lake Tribune. We will delete comments containing obscenities, personal attacks and inappropriate or offensive remarks. Flagrant or repeat violators will be banned. If you see an objectionable comment, please alert us by clicking the arrow on the upper right side of the comment and selecting "Flag comment as inappropriate". If you've recently registered with Disqus or aren't seeing your comments immediately, you may need to verify your email address. To do so, visit disqus.com/account.
See more about comments here.
Staying Connected
Videos
Jobs
Contests and Promotions
  • Search Obituaries
  • Place an Obituary

  • Search Cars
  • Search Homes
  • Search Jobs
  • Search Marketplace
  • Search Legal Notices

  • Other Services
  • Advertise With Us
  • Subscribe to the Newspaper
  • Login to the Electronic Edition
  • Frequently Asked Questions
  • Contact a newsroom staff member
  • Access the Trib Archives
  • Privacy Policy
  • Missing your paper? Need to place your paper on vacation hold? For this and any other subscription related needs, click here or call 801.204.6100.