Watercooler: Find help with making a complaint

MCCLATCHY NEWSPAPERS

First Published Nov 03 2012 01:01 am • Last Updated Mar 06 2013 11:31 pm

Resolving a product complaint with a manufacturer or retail outlet can prove frustrating for a consumer. A few options exist, however, to help consumers deal with a product or service complaint.

A wide range of websites feature consumer complaint information, from general complaint-filing guidelines to product-service specific areas and seeking legal assistance.

Here are just a few:

AirSafe.com • Lays out how to go about filing a complaint about airline service, at http://www.airsafe.com/complain/complain.htm.

Better Business Bureau • Accepts complaints from consumers in a variety of areas, including new cars and identity theft, at http://www.bbb.org/us/Consumer-Complaints/.

Federal Trade Commission • Provides "Complaint Assistance" for consumers. http://www.FTCComplaintAssistant.gov/.

Lawyers.com • Features guide for finding legal help with consumer problems, at http://bit.ly/OWxuMt.

U.S. Food and Drug Administration • Key location for reporting problems with food or medical products, at http://1.usa.gov/vlZWi.

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