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Especially if you are facing a very emotional situation, pause and think before saying your thoughts.
How will others react to your comments?
What non-verbal cues are you sending?
Empathy is important not only to sell yourself effectively and help your career, but also to improve your relationships, Riccoboni says.
"Having empathy has been shown in research to be a key personal quality in managers reaching top leadership positions," he says.
Anita Bruzzese can be reached c/o Gannett ContentOne, 7950 Jones Branch Drive, McLean, VA 22107.
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