For Smith’s chief, key is making each customer count

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Managing » He endeavors to extend one-on-one approach to grocer’s 15,000 employees.

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At a glance

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Smith’s Food & Drug Stores

Smith’s division » 133 stores in Utah, Nevada, Arizona, New Mexico, Montana, Idaho and Wyoming, employing 15,000 people

Parent company » Cincinnati-based Kroger Co., the nation’s largest traditional grocery retailer, employing 338,000 associates

Retail stores » Kroger, Smith’s, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry’s, King Soopers, QFC and Ralphs

Other businesses » 785 convenience stores, 359 jewelry stores, 1,035 supermarket fuel centers and 40 U.S. food processing plants

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