Some answers have been edited for length and clarity.
Q • What has been the reaction since the reversal?
A • This has been a painful week in terms of the division that we created around our initial decision, and then reversing the decision two days later has created a lot of concerns with our employees and our key partners around the country.
Q • Can you say how many child sponsors have been lost?
A • I don't actually have today's number but it's less than 5,000 so far. We're learning that a number of people are calling back since the reversal to reinstate their sponsorship. They're forgiving; they're saying, 'Hey, we stand with you.'"
Q • What about nonreligious partners? Have you lost any partnerships with them since the reversal of the decision?
A • Not that I'm aware of at this point. We're still obviously evaluating the impact of all of this on all of our partners. The important thing for World Vision is that every organization has to clearly define who they are and what they stand for. And we've done a pretty good job of that for 63 years, and this week has unfortunately caused a lot of confusion and dissonance across the country, certainly with our closest partners and sponsors, pastors and churches, some who have been with us for decades. The mistake I think we made was to confuse those folks about where we stood on what we feel and they feel on certain issues, certainly the issue of traditional marriage.
Q • Someone said you had tears in your eyes in this morning's staff meeting. How has it impacted you personally?
A • I've had better weeks, I'll tell you that. This has been emotionally difficult for all of us at World Vision. I feel responsibility. I'm the leader. I led us into this situation. I've made some mistakes and I have to live with that. But I think some of the emotion is about how we are so proud of what we stand for, we are so proud of what we've done, all the good work we do with refugee camps in Syria, rebuilding the Philippines after the typhoon, and work in the Congo. All of those things have been taken off the table and out of the discussion because of the controversy around this recent decision. If I have any heartache, I hope and pray that it doesn't impact the amazing staff and work we do around the world.
Q • Has anybody called for your resignation, on the board or elsewhere?
A • If you read the Internet, there are people that are calling for the resignation of me, the board and anybody else who wears a World Vision T-shirt. No, there have been no serious requests for my resignation. I would certainly understand if the board wanted to make a decision around that. Some of the board members have asked the question about their own resignation. Right now, our feeling is we were all in this together. We made certainly, in retrospect, a bad decision, but we did it with the right motivations. We weren't trying to harm, or trying to find revenue; we weren't doing it for wrong motives. We were trying to find some kind of solution to a divisive issue that would create some space of togetherness around differences within the church. Our regret is that we caused more division instead of finding a place of more unity.
Q • Have any staff members resigned?
A • We have had one or two resign that I'm aware of, but not a large number.
Q • Was that earlier this week?
A • I believe at least one resigned earlier when they learned about the decision. We had a few in the past few days resign partially because of stress. You can imagine some of the folks in our call center that are answering our 800 line. They're receiving an earful of anger. I think we had a few people who couldn't handle the stress and the anxiety created by the incoming calls.