This is an archived article that was published on sltrib.com in 2017, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.
I just got off the telephone with a help desk. I have a snow-related problem with a recent equipment install. After more than 30 minutes dealing with a service representative (with very difficult-to-understand English) and then his supervisor — both of whom insisted that I had to pay for any service call — I asked to be connected to someone in the USA. Within 5 minutes of speaking to a rep in Oklahoma, I received a promise that the problem will be fixed at no charge. He commented that the original "help" desk people were in Costa Rica and probably have never seen snow.
I suspect that all the competitors of this company also have the bulk of their service reps overseas. More than 3 million such jobs moved overseas under George Bush. In many industries, I believe everyone did the same thing — so no one gained a competitive advantage.
This would be a perfect area for Donald Trump to apply pressure to bring back millions of jobs to the USA and one which would garner overwhelming support across party lines.
Frank Fish
Park City