The city implemented a new surcharge for municipal water customers who use the most water. But the city didn't realize how many customers would be affected by the water-use charge. One resident says he got a bill for almost $1,300 in July alone.
The surcharge ranges from $7.50 to $7.70 per 1,000 gallons for customers once they have used a set amount.
City officials are considering about $275,000 in rebates for some customers.
The city says new software to be installed in November will give a better idea how hard the surcharge will hit customers.