Microsoft pulls Windows update to fix problems
Published: October 21, 2013 08:53AM
Updated: October 20, 2013 08:32PM
This Wednesday, Oct. 16, 2013 image shows a pre-release version of Windows 8.1 on a tablet in Los Angeles. Microsoft has redesigned the operating system in an attempt to bridge the divide between tablets and PCs. The confusing and very different interface is one reason why PC sales have been sagging. (AP Photo/Ryan Nakashima)

New York • Microsoft has pulled a Windows update from its website after it caused some customers’ devices to crash.

The company said it removed the RT 8.1 update from the Windows Store during the weekend.

In place of the update, Microsoft posted an apology for the problem and said it’s trying to resolve the situation quickly. The company says it will give updates as soon as possible. It says the problem affected only a limited number of users, some of whom had difficulty downloading the update.

Microsoft says RT 8.1 is an operating system for tablets and light, thin personal computers. It only runs built-in apps or apps downloaded from the Windows Store.