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What customer service?

Published August 20, 2013 1:01 am

This is an archived article that was published on sltrib.com in 2013, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.

I have been a Tribune subscriber since 1961, and enjoyed it. I've had letters published, read and enjoyed others as well. As times change, The Tribune has changed, and it has received complaints about some of the changes. I am now joining the group of complainers for the first time.

For some reason, Tribune customer service has become an oxymoron. I recently called over a delivery problem. I had received a copy of the Wall Street Journal in lieu of The Trib on one day and no newspaper on the next.

I used to get a newspaper with one phone call. Not anymore! What I get is a person speaking broken English, who I cannot understand, no paper, and an office not in the United States. I end up having to go buy a paper. This was not a one-time occurrence, just one time too many.

I feel as if the rules have changed, and I didn't get a program.

Roberta Mahin