Resolving a product complaint with a manufacturer or retail outlet can prove frustrating for a consumer. A few options exist, however, to help consumers deal with a product or service complaint.
A wide range of websites feature consumer complaint information, from general complaint-filing guidelines to product-service specific areas and seeking legal assistance.
Here are just a few:
AirSafe.com • Lays out how to go about filing a complaint about airline service, at http://www.airsafe.com/complain/complain.htm.
Better Business Bureau • Accepts complaints from consumers in a variety of areas, including new cars and identity theft, at http://www.bbb.org/us/Consumer-Complaints/.
Federal Trade Commission • Provides “Complaint Assistance” for consumers. http://www.FTCComplaintAssistant.gov/.
Lawyers.com • Features guide for finding legal help with consumer problems, at http://bit.ly/OWxuMt.
U.S. Food and Drug Administration • Key location for reporting problems with food or medical products, at http://1.usa.gov/vlZWi.