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Watercooler: Find help with making a complaint

Published November 3, 2012 2:41 pm

This is an archived article that was published on sltrib.com in 2012, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.

Resolving a product complaint with a manufacturer or retail outlet can prove frustrating for a consumer. A few options exist, however, to help consumers deal with a product or service complaint.

A wide range of websites feature consumer complaint information, from general complaint-filing guidelines to product-service specific areas and seeking legal assistance.

Here are just a few:

AirSafe.com • Lays out how to go about filing a complaint about airline service, at http://www.airsafe.com/complain/complain.htm.

Better Business Bureau • Accepts complaints from consumers in a variety of areas, including new cars and identity theft, at http://www.bbb.org/us/Consumer-Complaints/.

Federal Trade Commission • Provides "Complaint Assistance" for consumers. http://www.FTCComplaintAssistant.gov/.

Lawyers.com • Features guide for finding legal help with consumer problems, at http://bit.ly/OWxuMt.

U.S. Food and Drug Administration • Key location for reporting problems with food or medical products, at http://1.usa.gov/vlZWi.