CUSTOMERS - The Salt Lake Tribune http://www.sltrib.com/feeds/topics/CUSTOMERS News from The Salt Lake Tribune en-us webmaster@sltrib.com (Webmaster) Tech Tips: Considerations when phone contracts end http://www.sltrib.com/sltrib/money/58293843-79/story.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58293843-79/story.csp">Tech Tips: Considerations when phone contracts end</a></h4>

By ANICK JESDANUN</span></span> <span class="author source-org vcard"><span class="org fn">AP Technology Writer</span></span> <h5><span class="updated" title="2014-08-22T18:12:02.928-06:00">Updated Aug 22, 2014 06:12PM MDT</span></h5> <div class ="entry-content">BC-US-TEC--Digital Life-Tech Tips-Phone Plans,1025 Tech Tips: Considerations when phone contracts end AP Photo NYBZ169, NYBZ170 (Eds: With AP Photos.) By ANICK JESDANUN AP Technology Writer MALVERN, Iowa • As my two-year contract with Verizon came to an end last month, I had to resist the company’s various promotions and discounts. In accepting the offers, I’d have to give up Verizon’s unlimited data plan, which lets me use the phone’s cellular data connection as much as I want without overage f...</div> <h5><a rel="item-license" href="#license-582938432014-08-22T18:12:02.928-06:00" id="#license-2014-08-22T18:12:02.928-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58293843@www.sltrib.com Fri, 22 Aug 2014 18:12:02 MDT U.S. retailers are warned about hacking software http://www.sltrib.com/sltrib/money/58326798-79/software-hackers-retailers-backoff.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58326798-79/software-hackers-retailers-backoff.html.csp">U.S. retailers are warned about hacking software</a></h4> <span class="author vcard"><span class="fn">By ALICIA A. CALDWELL and JEFF HORWITZ</span></span> <span class="source-org vcard"><span class="org fn"> The Associated Press</span></span> <h5><span class="updated" title="2014-08-22T18:11:02.312-06:00">Updated Aug 22, 2014 06:11PM MDT</span></h5> <div class ="entry-content">Washington • More than 1,000 U.S. retailers could be infected with malicious software lurking in their cash register computers, allowing hackers to steal customer financial data, the Homeland Security Department said Friday. The government urged businesses of all sizes to scan their point-of-sale systems for software known as “Backoff,” discovered last October. It previously explained in detail how the software operates and how retailers could find and remove it. Earlier this month, United Parce...</div> <h5><a rel="item-license" href="#license-583267982014-08-22T18:11:02.312-06:00" id="#license-2014-08-22T18:11:02.312-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58326798@www.sltrib.com Fri, 22 Aug 2014 18:11:02 MDT Bloomberg Op-ed: Keeping up with the Comcast call-center fiasco http://www.sltrib.com/sltrib/opinion/58317661-82/comcast-call-center-customer.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58317661-82/comcast-call-center-customer.html.csp">Bloomberg Op-ed: Keeping up with the Comcast call-center fiasco</a></h4> <span class="author vcard"><span class="fn">By Stephen L. Carter</span></span> <span class="source-org vcard"><span class="org fn"> Bloomberg View</span></span> <h5><span class="updated" title="2014-08-21T16:22:13.603-06:00">Updated Aug 21, 2014 04:22PM MDT</span></h5> <div class ="entry-content">I’ve been intending for a while to write about the Comcast call-center fiasco, but it’s hard to keep up: the story just gets weirder and weirder. Following the now-viral recording of the telephone call in which a customer service representative essentially fought with tech journalist Ryan Block over Block’s effort to cancel his service, and disclosures by former employees that the call was hardly atypical, the website Consumerist last month published an internal Comcast memorandum urging more re...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58317661@www.sltrib.com Thu, 21 Aug 2014 16:22:13 MDT Macy’s to pay $650,000 in shopper-profiling probe http://www.sltrib.com/sltrib/money/58317159-79/macy-profiling-customers-agreement.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58317159-79/macy-profiling-customers-agreement.html.csp">Macy’s to pay $650,000 in shopper-profiling probe</a></h4> <span class="author vcard"><span class="fn">By MICHAEL VIRTANEN</span></span> <span class="source-org vcard"><span class="org fn"> The Associated Press</span></span> <h5><span class="updated" title="2014-08-20T09:29:02.442-06:00">Updated Aug 20, 2014 09:29AM MDT</span></h5> <div class ="entry-content">Albany, N.Y. • The retailer Macy’s has agreed to pay $650,000 to settle allegations of racial profiling at its flagship store in Manhattan’s Herald Square. Under the agreement signed Tuesday with New York’s attorney general, the company will adopt new policies on police access to its security camera monitors and against profiling, further train employees, investigate customer complaints, keep better records of detentions and report for three years on its compliance. Attorney General Eric Schneid...</div> <h5><a rel="item-license" href="#license-583171592014-08-20T09:29:02.442-06:00" id="#license-2014-08-20T09:29:02.442-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58317159@www.sltrib.com Wed, 20 Aug 2014 09:29:02 MDT At Wal-Mart, it’s often a matter of try, try again http://www.sltrib.com/sltrib/money/58288491-79/mart-wal-customers-shoppers.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58288491-79/mart-wal-customers-shoppers.html.csp">At Wal-Mart, it’s often a matter of try, try again</a></h4> <span class="author vcard"><span class="fn">By ANNE D’INNOCENZIO</span></span> <span class="source-org vcard"><span class="org fn"> The Associated Press</span></span> <h5><span class="updated" title="2014-08-12T12:17:02.253-06:00">Updated Aug 12, 2014 12:17PM MDT</span></h5> <div class ="entry-content">New York • Wal-Mart thought shoppers would like the opportunity to use a smartphone app to scan items they want to buy as they walk through store aisles. In theory, they could speed through self-checkout. But customers couldn’t figure out how to work the “Scan & Go” app during tests in 200 stores, so Wal-Mart nixed it. Instead of looking at the app as a failure, though, Wal-Mart took what it learned from “Scan & Go” to create another service: It found that customers like being able to track thei...</div> <h5><a rel="item-license" href="#license-582884912014-08-12T12:17:02.253-06:00" id="#license-2014-08-12T12:17:02.253-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58288491@www.sltrib.com Tue, 12 Aug 2014 12:17:02 MDT Barneys to pay $525K in NYC shopper-profiling probe http://www.sltrib.com/sltrib/money/58284032-79/barneys-store-monday-profiling.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58284032-79/barneys-store-monday-profiling.html.csp">Barneys to pay $525K in NYC shopper-profiling probe</a></h4> <span class="author vcard"><span class="fn">By JENNIFER PELTZ </span></span> <span class="source-org vcard"><span class="org fn"> The Associated Press</span></span> <h5><span class="updated" title="2014-08-11T13:58:13.409-06:00">Updated Aug 11, 2014 01:58PM MDT</span></h5> <div class ="entry-content">New York • Barneys has agreed to pay $525,000 to resolve allegations that minorities were singled out as suspected shoplifters at its flagship store, part of a spate of racial profiling complaints against major retailers last year. Barneys shoppers and ex-employees complained that detectives followed minority customers around — even after staffers identified them as frequent patrons — and disproportionately investigated their credit-card use, so much so that some salespeople even avoided serving...</div> <h5><a rel="item-license" href="#license-582840322014-08-11T13:58:13.409-06:00" id="#license-2014-08-11T13:58:13.409-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58284032@www.sltrib.com Mon, 11 Aug 2014 13:58:13 MDT Letter: Rocky Mountain Power has it all wrong http://www.sltrib.com/sltrib/opinion/58271919-82/rmp-customers-power-coal.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58271919-82/rmp-customers-power-coal.html.csp">Letter: Rocky Mountain Power has it all wrong</a></h4> <h5><span class="updated" title="2014-08-07T17:20:59.598-06:00">Updated Aug 7, 2014 05:20PM MDT</span></h5> <div class ="entry-content">Instead of complaining, Rocky Mountain Power (RMP) and like-minded utilities should be thankful. They should pay, not charge, reward, not penalize, customers who have rooftop solar arrays. In their small but helpful way, those customers help mitigate the serious and costly damage RMP is doing to human and environmental health by burning coal — an extremely dirty, polluting form of energy. Shame on RMP. They could and should be a much more responsible corporate citizen. In fact, they should set a...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58271919@www.sltrib.com Thu, 07 Aug 2014 17:20:59 MDT Vinyl wins for longevity and energy efficiency http://www.sltrib.com/sltrib/news/58259988-78/windows-vinyl-energy-available.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/news/58259988-78/windows-vinyl-energy-available.html.csp">Vinyl wins for longevity and energy efficiency</a></h4>