CUSTOMER - The Salt Lake Tribune http://www.sltrib.com/feeds/topics/CUSTOMER News from The Salt Lake Tribune en-us webmaster@sltrib.com (Webmaster) American Airlines service agents go with union http://www.sltrib.com/sltrib/money/58421828-79/agents-union-airlines-american.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58421828-79/agents-union-airlines-american.html.csp">American Airlines service agents go with union</a></h4> <span class="author source-org vcard"><span class="org fn">The Associated Press</span></span> <h5><span class="updated" title="2014-09-16T17:56:02.163-06:00">Updated Sep 16, 2014 05:56PM MDT</span></h5> <div class ="entry-content">Dallas • Customer-service agents at American Airlines are voting overwhelmingly to join a union and reverse a “no” vote in 2013. Federal labor officials announced the results Tuesday in voting that covered about 14,000 employees at airports and reservations centers and home-based agents. About 86 percent of those voting are favoring representation by the Communications Workers of America and the Teamsters. The CWA lost a previous election in January 2013 by about 150 votes. CWA President Larry C...</div> <h5><a rel="item-license" href="#license-584218282014-09-16T17:56:02.163-06:00" id="#license-2014-09-16T17:56:02.163-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58421828@www.sltrib.com Tue, 16 Sep 2014 17:56:02 MDT Letter: Delivery woes doom the Tribune http://www.sltrib.com/sltrib/opinion/58378138-82/delivery-arrive-business-customer.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58378138-82/delivery-arrive-business-customer.html.csp">Letter: Delivery woes doom the Tribune</a></h4> <h5><span class="updated" title="2014-09-05T16:52:02.147-06:00">Updated Sep 5, 2014 04:52PM MDT</span></h5> <div class ="entry-content">The Salt Lake Tribune is truly doomed to failure as I see it. I have been a subscriber for more than 35 years and I am in the process of canceling my subscription. I refuse to put up with horrible customer service any longer. I moved to St. George exactly three years ago after retiring. My paper delivery here has been the worst I have ever seen. Most days it doesn’t arrive until after 10 a.m. Many days it doesn’t arrive at all. There are no local contacts, so subscribers must call the toll-fre...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58378138@www.sltrib.com Fri, 05 Sep 2014 16:52:02 MDT Bloomberg Op-ed: Keeping up with the Comcast call-center fiasco http://www.sltrib.com/sltrib/opinion/58317661-82/comcast-call-center-customer.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58317661-82/comcast-call-center-customer.html.csp">Bloomberg Op-ed: Keeping up with the Comcast call-center fiasco</a></h4> <span class="author vcard"><span class="fn">By Stephen L. Carter</span></span> <span class="source-org vcard"><span class="org fn"> Bloomberg View</span></span> <h5><span class="updated" title="2014-08-21T16:22:13.603-06:00">Updated Aug 21, 2014 04:22PM MDT</span></h5> <div class ="entry-content">I’ve been intending for a while to write about the Comcast call-center fiasco, but it’s hard to keep up: the story just gets weirder and weirder. Following the now-viral recording of the telephone call in which a customer service representative essentially fought with tech journalist Ryan Block over Block’s effort to cancel his service, and disclosures by former employees that the call was hardly atypical, the website Consumerist last month published an internal Comcast memorandum urging more re...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58317661@www.sltrib.com Thu, 21 Aug 2014 16:22:13 MDT