CUSTOMER - The Salt Lake Tribune http://www.sltrib.com/feeds/topics/CUSTOMER News from The Salt Lake Tribune en-us webmaster@sltrib.com (Webmaster) Bloomberg Op-ed: Keeping up with the Comcast call-center fiasco http://www.sltrib.com/sltrib/opinion/58317661-82/comcast-call-center-customer.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58317661-82/comcast-call-center-customer.html.csp">Bloomberg Op-ed: Keeping up with the Comcast call-center fiasco</a></h4> <span class="author vcard"><span class="fn">By Stephen L. Carter</span></span> <span class="source-org vcard"><span class="org fn"> Bloomberg View</span></span> <h5><span class="updated" title="2014-08-21T16:22:13.603-06:00">Updated Aug 21, 2014 04:22PM MDT</span></h5> <div class ="entry-content">I’ve been intending for a while to write about the Comcast call-center fiasco, but it’s hard to keep up: the story just gets weirder and weirder. Following the now-viral recording of the telephone call in which a customer service representative essentially fought with tech journalist Ryan Block over Block’s effort to cancel his service, and disclosures by former employees that the call was hardly atypical, the website Consumerist last month published an internal Comcast memorandum urging more re...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58317661@www.sltrib.com Thu, 21 Aug 2014 16:22:13 MDT New ‘know your customer’ rules proposed for banks http://www.sltrib.com/sltrib/money/58243278-79/rules-banks-financial-firms.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58243278-79/rules-banks-financial-firms.html.csp">New ‘know your customer’ rules proposed for banks</a></h4> <span class="author source-org vcard"><span class="org fn">The Associated Press</span></span> <h5><span class="updated" title="2014-07-30T17:14:01.658-06:00">Updated Jul 30, 2014 05:14PM MDT</span></h5> <div class ="entry-content">Washington • The U.S. government is proposing new rules for banks and other financial firms aimed at preventing the use of anonymous companies to launder illicit profits. The Treasury Department opened the proposal Wednesday to public comment for 60 days. The so-called “know your customer” rules would add a requirement that financial firms know and verify the identities of the people who control companies, known as beneficial owners. Under current rules financial firms are required to report sus...</div> <h5><a rel="item-license" href="#license-582432782014-07-30T17:14:01.658-06:00" id="#license-2014-07-30T17:14:01.658-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58243278@www.sltrib.com Wed, 30 Jul 2014 17:14:01 MDT OKCupid not alone in studying consumers http://www.sltrib.com/sltrib/money/58238188-79/company-data-says-customers.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58238188-79/company-data-says-customers.html.csp">OKCupid not alone in studying consumers</a></h4> <span class="author vcard"><span class="fn">By Mae Anderson</span></span> <span class="source-org vcard"><span class="org fn"> The Associated Press</span></span> <h5><span class="updated" title="2014-07-29T17:52:02.043-06:00">Updated Jul 29, 2014 05:52PM MDT</span></h5> <div class ="entry-content">New York • Think you’re in control? Think again. This week, OKCupid became the latest company to admit that it has manipulated customer data to see how users of its dating service would react to one another. The New York-based Internet company’s revelation follows news earlier this month that Facebook let researchers change news feeds to see how it would affect users’ moods. The fact is, big companies use customers as unwitting guinea pigs all the time —online and in the real world. OKCupid’s cl...</div> <h5><a rel="item-license" href="#license-582381882014-07-29T17:52:02.043-06:00" id="#license-2014-07-29T17:52:02.043-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58238188@www.sltrib.com Tue, 29 Jul 2014 17:52:02 MDT Comcast ‘embarrassed’ by customer service rep http://www.sltrib.com/sltrib/money/58188145-79/comcast-block-customer-service.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58188145-79/comcast-block-customer-service.html.csp">Comcast ‘embarrassed’ by customer service rep</a></h4> <span class="author source-org vcard"><span class="org fn">The Associated Press</span></span> <h5><span class="updated" title="2014-07-15T20:53:02.499-06:00">Updated Jul 15, 2014 08:53PM MDT</span></h5> <div class ="entry-content">Philadelphia • Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service. The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an in...</div> <h5><a rel="item-license" href="#license-581881452014-07-15T20:53:02.499-06:00" id="#license-2014-07-15T20:53:02.499-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58188145@www.sltrib.com Tue, 15 Jul 2014 20:53:02 MDT Letter: Is UTOPIA fee really a tax? http://www.sltrib.com/sltrib/opinion/58183883-82/fee-utopia-cities-contract.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58183883-82/fee-utopia-cities-contract.html.csp">Letter: Is UTOPIA fee really a tax?</a></h4> <h5><span class="updated" title="2014-07-15T16:58:41.851-06:00">Updated Jul 15, 2014 04:58PM MDT</span></h5> <div class ="entry-content">Five of the original 11 cities may drop out of the 12-year-old money pit called UTOPIA. The remaining six cities may vote to proceed with Macquarie Capital’s additional study at a cost of nearly $1 million. The six cities would be required to pay for that study if Macquarie does not receive the contract. Wait, cities don’t have any money, only taxpayers do. UTOPIA and its proposed partner Macquarie will require every resident and business to pay a mandatory $20 monthly “available” fee when UTOPI...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58183883@www.sltrib.com Tue, 15 Jul 2014 16:58:41 MDT