COMCAST - The Salt Lake Tribune http://www.sltrib.com/feeds/topics/COMCAST News from The Salt Lake Tribune en-us webmaster@sltrib.com (Webmaster) Time Warner Cable says outages largely resolved http://www.sltrib.com/sltrib/money/58342840-79/cable-warner-service-largely.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58342840-79/cable-warner-service-largely.html.csp">Time Warner Cable says outages largely resolved</a></h4> <span class="author vcard"><span class="fn">By MAE ANDERSON</span></span> <span class="source-org vcard"><span class="org fn"> The Associated Press</span></span> <h5><span class="updated" title="2014-08-27T13:25:22.593-06:00">Updated Aug 27, 2014 01:25PM MDT</span></h5> <div class ="entry-content">New York • Time Warner Cable said Wednesday that service was largely restored after a problem during routine maintenance caused a nationwide outage of its Internet service for hours. The company said it is still investigating the cause of the problem, which occurred with its Internet backbone — the paths that local or regional networks connect to in order to carry data long distances. The problem affected all of Time Warner Cable’s markets and started at 4:30 a.m. Eastern, sparking widespread co...</div> <h5><a rel="item-license" href="#license-583428402014-08-27T13:25:22.593-06:00" id="#license-2014-08-27T13:25:22.593-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58342840@www.sltrib.com Wed, 27 Aug 2014 13:25:22 MDT Letter: Comcast’s blatant disregard http://www.sltrib.com/sltrib/opinion/58326710-82/comcast-blatant-call-center.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58326710-82/comcast-blatant-call-center.html.csp">Letter: Comcast’s blatant disregard</a></h4> <h5><span class="updated" title="2014-08-26T12:05:03.46-06:00">Updated Aug 26, 2014 12:05PM MDT</span></h5> <div class ="entry-content">The recent article on Comcast’s treatment of customers (“Keeping up with the Comcast call-center fiasco,” August 22) truly resonated with me. It absolutely captured my own (frustrating) experiences whenever trying to fix or resolve a problem with Comcast. Given that there is such ample, documented knowledge of this kind of blatant disregard and disrespect for the American consumer, one must ask: Where is the FCC? Michael Pack Salt Lake City</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58326710@www.sltrib.com Tue, 26 Aug 2014 12:05:03 MDT Editorial: Powerful Comcast gives something back http://www.sltrib.com/sltrib/opinion/58323062-82/internet-comcast-cable-http.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58323062-82/internet-comcast-cable-http.html.csp">Editorial: Powerful Comcast gives something back</a></h4> <h5><span class="updated" title="2014-08-22T16:12:02.398-06:00">Updated Aug 22, 2014 04:12PM MDT</span></h5> <div class ="entry-content">It is called Comcast Internet Essentials because it is. The Internet, that is. Not Comcast. The cable and online giant, though, is inching closer every day to becoming synonymous with the Internet itself. Company officials try to reassure the public and relevant public officials by noting that, even if its proposed merger with another cable and Internet giant, Time Warner Cable, is approved, the resulting firm will still serve less than 30 percent of the nation’s cable customers. That certainly...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58323062@www.sltrib.com Fri, 22 Aug 2014 16:12:02 MDT Bloomberg Op-ed: Keeping up with the Comcast call-center fiasco http://www.sltrib.com/sltrib/opinion/58317661-82/comcast-call-center-customer.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58317661-82/comcast-call-center-customer.html.csp">Bloomberg Op-ed: Keeping up with the Comcast call-center fiasco</a></h4> <span class="author vcard"><span class="fn">By Stephen L. Carter</span></span> <span class="source-org vcard"><span class="org fn"> Bloomberg View</span></span> <h5><span class="updated" title="2014-08-21T16:22:13.603-06:00">Updated Aug 21, 2014 04:22PM MDT</span></h5> <div class ="entry-content">I’ve been intending for a while to write about the Comcast call-center fiasco, but it’s hard to keep up: the story just gets weirder and weirder. Following the now-viral recording of the telephone call in which a customer service representative essentially fought with tech journalist Ryan Block over Block’s effort to cancel his service, and disclosures by former employees that the call was hardly atypical, the website Consumerist last month published an internal Comcast memorandum urging more re...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58317661@www.sltrib.com Thu, 21 Aug 2014 16:22:13 MDT Program helps Utah’s Internet have-nots join the haves http://www.sltrib.com/sltrib/news/58313058-78/internet-comcast-hammon-program.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/news/58313058-78/internet-comcast-hammon-program.html.csp">Program helps Utah’s Internet have-nots join the haves</a></h4> <span class="author vcard"><span class="fn">By DANIELLE MANLEY</span></span> <span class="source-org vcard"><span class="org fn"> The Salt Lake Tribune</span></span> <h5><span class="updated" title="2014-08-20T21:00:43.321-06:00">Updated Aug 20, 2014 09:00PM MDT</span></h5> <div class ="entry-content">Marianna Castenada spent her first two years of high school doing homework on her mother’s smartphone — a frustrating experience — because she didn’t have access to the Internet at home. The 16-year-old honor student will enter her junior year at East High School next week without that stress. Her family has signed up for low-cost Internet access through Comcast’s Internet Essentials program. “I would stress so much because my grades would drop ... and now I can just do it at home and be comfor...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58313058@www.sltrib.com Wed, 20 Aug 2014 21:00:43 MDT Comcast’s net income rose 15 percent in quarter http://www.sltrib.com/sltrib/money/58210543-79/percent-billion-comcast-rose.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58210543-79/percent-billion-comcast-rose.html.csp">Comcast’s net income rose 15 percent in quarter</a></h4> <span class="author source-org vcard"><span class="org fn">The Associated Press</span></span> <h5><span class="updated" title="2014-07-22T09:05:01.727-06:00">Updated Jul 22, 2014 09:05AM MDT</span></h5> <div class ="entry-content">Philadelphia • Comcast Corp.’s second-quarter net income rose 15 percent to nearly $2 billion as it added high-speed Internet customers at a faster pace than a year ago and video subscriber losses moderated. Its adjusted earnings topped Wall Street estimates, and Comcast shares edged up in morning trading. The nation’s largest cable provider said Tuesday that net income rose to $1.99 billion, or 76 cents per share. Excluding a gain on its sale of a stake in set-top box maker Arris Group Inc. and...</div> <h5><a rel="item-license" href="#license-582105432014-07-22T09:05:01.727-06:00" id="#license-2014-07-22T09:05:01.727-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58210543@www.sltrib.com Tue, 22 Jul 2014 09:05:01 MDT U.S. stocks climbed as earnings reports rolled in http://www.sltrib.com/sltrib/money/58210405-79/percent-results-earnings-prices.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58210405-79/percent-results-earnings-prices.html.csp">U.S. stocks climbed as earnings reports rolled in</a></h4> <span class="author source-org vcard"><span class="org fn">The Associated Press</span></span> <h5><span class="updated" title="2014-07-22T17:35:17.661-06:00">Updated Jul 22, 2014 05:35PM MDT</span></h5> <div class ="entry-content">New York • Solid earnings for a range of big companies helped nudge the stock market higher on Tuesday. The restaurant chain Chipotle Mexican Grill and the cable giant Comcast surged after reporting better results than Wall Street expected. “The news today is pretty good,” said JJ Kinahan, chief strategist at TD Ameritrade. Kinahan pointed to a report out Tuesday that showed little sign of inflation and an overall stronger outlook for earnings. During conference calls to discuss quarterly result...</div> <h5><a rel="item-license" href="#license-582104052014-07-22T17:35:17.661-06:00" id="#license-2014-07-22T17:35:17.661-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58210405@www.sltrib.com Tue, 22 Jul 2014 17:35:17 MDT Comcast ‘embarrassed’ by customer service rep http://www.sltrib.com/sltrib/money/58188145-79/comcast-block-customer-service.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/money/58188145-79/comcast-block-customer-service.html.csp">Comcast ‘embarrassed’ by customer service rep</a></h4> <span class="author source-org vcard"><span class="org fn">The Associated Press</span></span> <h5><span class="updated" title="2014-07-15T20:53:02.499-06:00">Updated Jul 15, 2014 08:53PM MDT</span></h5> <div class ="entry-content">Philadelphia • Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service. The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an in...</div> <h5><a rel="item-license" href="#license-581881452014-07-15T20:53:02.499-06:00" id="#license-2014-07-15T20:53:02.499-06:00"> Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58188145@www.sltrib.com Tue, 15 Jul 2014 20:53:02 MDT Op-ed: How cities can take on the big cable companies http://www.sltrib.com/sltrib/opinion/58126574-82/cities-cable-fiber-networks.html.csp <div class="hnews hentry item"> <h4><a class="url entry-title" href="http://www.sltrib.com/sltrib/opinion/58126574-82/cities-cable-fiber-networks.html.csp">Op-ed: How cities can take on the big cable companies</a></h4> <span class="author vcard"><span class="fn">By Susan Crawford</span></span> <span class="source-org vcard"><span class="org fn"> Bloomberg View</span></span> <h5><span class="updated" title="2014-06-28T21:39:39.685-06:00">Updated Jun 28, 2014 09:39PM MDT</span></h5> <div class ="entry-content">A group of Democratic lawmakers sent a letter to the Federal Communications Commission Friday, demanding it do everything in its power to let cities build competitive fiber networks. It’s the next big fight in telecom policy — and the FCC is going to need all the help it can get. Laws have been passed in 20 states that make it difficult or impossible for cities to make this decision. For example, after Wilson, North Carolina, (population 49,000) decided to build its own fiber network, Time Warne...</div> <h5><a rel="item-license" href="http://www.sltrib.com/pages/privacy"> Copyright 2013 The Salt Lake Tribune. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.</a></h5> </div> 58126574@www.sltrib.com Sat, 28 Jun 2014 21:39:39 MDT