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AOL hopes to spare jobs by selling Ogden call center
This is an archived article that was published on sltrib.com in 2006, and information in the article may be outdated. It is provided only for personal research purposes and may not be reprinted.

AOL, the online arm of Time Warner Inc., said it hopes to spare the jobs of 400 employees at its Ogden call center by selling the Utah facility rather than shutting it down.

The company said Wednesday, however, that 1,300 employees at its call centers in New Mexico and Arizona will be laid off because AOL plans to close those centers as part of a previously announced restructuring plan.

"Our Ogden center is in a different position than the centers in New Mexico and Arizona," AOL spokesman Nicholas Graham said. "We have a company that is interested in buying the Ogden center and that hasn't happened elsewhere."

Graham said AOL will not release the name of the company until there is a formal purchase agreement in place. "We're hoping to be able to release the name within the next couple of days."

The Ogden center opened in October 2005.

At its peak it employed approximately 900 Utahns and provided support to customers who were having trouble with the company's bills, its online services or software.

About 125 Utahns were dismissed from the downtown Ogden facility in May.

AOL announced in early August that it expected within six months to cut as many as 5,000 employees, or about 25 percent of its global workforce.

The restructuring is an attempt to deal with a steady decline of Internet subscribers as more consumers shift to rival cable and telephone companies for their broadband services.

The company previously reported it had 17.7 million U.S. subscribers at the end of June 2006, down from a high of 26.7 million in September 2002.

Second-quarter revenue at AOL fell 2.4 percent, to $2.05 billion. Its operating income declined 4.4 percent, to $505 million.

steve@sltrib.com

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